Official51托福口语Task4原文题目及参考范文【雷哥托福】2018-09-21 17:12:07 发布 来源：雷哥托福 阅读量:3150
Role-Playing in Training Sales people
To sell products, salespeople need to be skilled at responding to a customer's doubts or objections during a sales transaction. Businesses can help prepare their
salespeople to answer customer concerns by using a technique called role-playing. In this technique, the employee being trained plays the role of salesperson, while the trainer plays the role of customer, and they act out a selling scenario. This can help salespeople become more successful by learning to overcome the challenges they may face in an actual sales environment.
Question ：Explain how the example from the lecture illustrates the use of role-playing in training salespeople.
Role-playing describes a technique to train salesperson in the business that new employees will play the role of salesman when the trainer acts as a customer, acting out the selling scenario, in order to make the green hands more experienced. The professor talked about the example of his brother. He owned a car company. In his training of new employees, the new staffs were required to be salesmen, while the boss himself would be the customer, asking questions about the cars he's interested in. After the salesperson answered his questions, he would pretend to be hesitated, doubting whether the car was worth the price. Then the salesperson would have to explain the specific features of the car in order to convince him of the purchase. In this way, his salespersons were ready to sell cars to real customers.